Refund policy

Refund and Returns

First if you have a need to consider a refund or return, you likely ordered a product from us, which means we owe you a "thank you! Nothing makes us happier than a legion of happy customers. We get great pleasure from doing our very best to deliver amazing products and customer experiences. Rest assured we try to make right any hiccups along the way as quality and customer satisfaction is important to us.

• Refunds and returns must be requested within 30 days of the original order date. Requests beyond this time, will be refused.
• Products that are returned must be in their original condition, unworn and unwashed with the tags still attached and show no signs of visible wear or use.
• Refunds will be made through the original method of payment. This mean it will go back onto the credit card or into the PayPal account that placed the order. We can not send cash refunds.
• Customer pays return shipping on returns unless it was our error (see below). We recommend using Priority Mail with United States Postal Service, which will include a tracking number and $50.00 in insurance, but you can ship it via any major carrier.
• If we ship you the incorrect item or you receive an item with a manufacturing defect, please contact us at kenosharunningcompany@gmail.com, with your order number and specifics on what the problem is. We will work with you to fix the issue as quickly as possible. This is typically done at no cost to the customer, since it is our mistake.
• If an item is marked "Clearance" or "Sale" it cannot be returned or exchanged. If you are concerned about sizing and your order includes a clearance or sale item, please reach out to our customer service team and we will try and assist with your sizing concerns.
• At times, there may be a special coupon code that can be used in our online store. Please note that purchasing items with this coupon will negate our regular return policy and will make all items purchased with it a final sale, no returns, no refunds.